Virgin Media apologises over Bristol fibre broadband issues

Virgin Media has apologised to fibre optic broadband customers in Bristol who have been receiving intermittently slower speeds.

Jon James, the cable company's executive director of broadband, wrote a letter to the Bristol Post explaining that around two per cent of subscribers in the south-west city are experiencing the problem.

"When something's gone wrong, we believe it's important to hold our hands up, apologise and fix the problem," he stated.

Four of the 230 network nodes serving Virgin Media customers in Bristol are not delivering the expected broadband speeds.

The internet service provider is in the process of contacting affected customers and engineers are treating the matter as a priority, Mr James insisted.

All subscribers will be back up to speed "as soon as possible", the Virgin Media broadband chief added.

Last month, the issue prompted Virgin Media to tell the Bristol Post that it has not been overselling broadband in Bristol following a string of customer complaints.